Our Commitment

At Diamonds By Shelly you will be ensured that we did our best to find you your perfect diamond and engagement ring to complement it. We promise to educate you to help you decide what the best fit is for you. Our education process will allow you to not judge the diamond based on the paper, but to judge the diamond yourself.

Here at Diamonds By Shelly, we cherish the process of making a dream come true. When working with us, you are not merely a customer. You become our priority. Because we value our relationship above all else, we ensure satisfaction. That is our commitment to you!

Diamonds are Conflict Free

Every diamond we sell is conflict-free, assuring you that our inventory was procured through legal sources. Our policy is to fully support the diamond industry's self-regulation program.

Inspections for Life

At Diamonds by Shelly we provide lifetime cleaning and inspections. Our staff will clean and inspect your ring for damage or loose stones at any time, free of change. First year free maintenance with any of our diamond rings

  • • when making a purchase you will receive one full year of sizing, professional cleaning/polishing at no cost.
  • • In the first year you will receive one free rhodium plating and we will replace any missing stones (center stone not included). There will be no charge to you as long as the item has not been damaged or altered.

Appraisals for Life

Since diamond values fluctuate, Diamonds by Shelly will provide updated appraisals free of charge upon request for as long as you own your diamond ring. This will ensure accurate and up-to date documentation of the quality and value of your jewelry. This free service is available for jewelry purchased from Diamonds By Shelly only. All other jewelry appraisals will have a charge.

Manufacturing Warranty

Free Lifetime Manufacturing Warranty. We stand behind the quality and craftsmanship of our jewelry. Diamonds by Shelly offers a free lifetime warranty against manufacturing defects on all of our fine jewelry. If you experience a defect with your purchase due to manufacturing, we recommend you to contact us so we may evaluate your piece. If your merchandise is damaged due to a manufacturer defect, Diamonds By Shelly will repair or replace the item without charge.

This warranty excludes coverage for wear and tear and/or physical abuse, loss of precious stones and theft. Improper repair or warranty service performed by someone other than Diamonds By Shelly will void this warranty. In situations not related to manufacturing defects, we always encourage purchase of independent insurance of your jewelry. This will help recover significant damage, loss, or theft you might experience.

Optional Temporary Setting

Diamonds by Shelly provides temporary setting options to our customers. If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K White Gold 2mm Comfort Fit solitaire engagement ring.

Within 60 days of your initial purchase, you and your fiancé may return the temporary mounting and choose from our extensive inventory or customized mountings. A $75 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Should you elect to keep the temporary mounting as a memento, you will owe nothing above your original deposit.

New Diamond Upgrade for Life

Diamonds by Shelly is proud to offer free lifetime diamond upgrade. Any loose diamond purchased from Diamonds by Shelly can be exchanged at full credit for a new diamond that is at least fifty percent greater value than the original purchase price. In order to be eligible, the diamond being upgraded must be accompanied with original documentation to include the original certificate of your diamond and must be in saleable condition. Credit is not provided for the original setting. All applicable taxes are charged to the new purchase price once the credit for the original diamond is applied.

Diamond Affordability

Diamonds By Shelly offers a layaway plan as an option to finance your diamond purchase. Ask us for the details.

Satisfaction Guaranteed

If for any reason you are not completely satisfied with your diamond purchase, please allow us the opportunity to make it right. We want you to be proud of your purchase and enjoy it for a lifetime. Our responsibility is to make your dreams come to life.

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