RETURN Policy

Loose Diamonds

14 day return for exchange or store credit

In order to be eligible for return, the diamond being returned must be accompanied with the original documentation including the original certificate for the diamond and must be in saleable condition.

This return excludes coverage for wear and tear and/or physical abuse, loss of precious stones and theft. Improper repair or warranty service performed by someone other than Diamonds By Shelly will void this return.

Diamond Rings/Jewelry

5 day return with a 15% restocking fee

30 day exchange on finished items

No returns on custom orders

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